Order Processing
All orders are processed within 1–3 business days upon payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Coverage
We currently ship within Malaysia. For international shipping inquiries, please contact our sales team for assistance.
Delivery Time
Estimated delivery times are:
* West Malaysia: 2–5 business days
* East Malaysia (Sabah & Sarawak): 3–7 business days
Delivery times may vary depending on the courier service, destination, weather conditions, and other factors beyond our control.
Shipping Charges
Shipping charges are automatically calculated at checkout based on parcel weight, dimensions, and delivery destination.
Order Tracking
Once your order has been dispatched, a tracking number will be provided via email or WhatsApp for shipment tracking.
Packaging & Product Protection
All products undergo quality inspection before shipment. Fragile items, including glass bottles and jars, are securely packed using protective materials to minimize the risk of damage during transit.
Delivery Address
Customers are responsible for providing accurate shipping information. We are not liable for delays or failed deliveries resulting from incorrect or incomplete addresses.
Damaged or Missing Items
If you receive a damaged item or discover any shortages, please contact us within 3 business days of receiving your order and provide clear photos or videos for verification.
Contact Us
For shipping-related enquiries, please contact:
Email: sales@abottlestory.com
Website: https://www.abottlestory.com
